Frequently asked questions

Browse our FAQs for more information on the Reputation Management services we provide. Can't find what you're looking for? Feel free to contact us with any questions you many have.

• Do you offer a free trial?

  Yes! We offer a two week trial which provides full access to BrandsEye's features. Request your two week free trial now.

• Why should I care about online mentions of my brand?

  Bad word of mouth can spread in no time in the online world, causing massive damage to your brand's reputation. BrandsEye affords you the potential to react immediately to any negative mention and to act on any opportunity that presents itself before your competitors do. It also provides you with an understanding of how your brand is being perceived online.

• Will BrandsEye track all of my brand's mentions?

  BrandsEye scours the Internet for mentions of your brand. So while some tools only search open-text or official press sources, BrandsEye will look for every mention in the public domain.

• Can BrandsEye track multiple languages?

  Yes. BrandsEye allows you to monitor the Web using a full international (UTF-8) character set, just like you perform individual searches in Google or any other search engine.

• Do you offer support for BrandsEye?

  Yes. Not only do we offer initial training, but also we're available to provide the answers to all your BrandsEye related questions.

• Can I or my team be automatically notified when a serious mention occurs?

  Yes. Our automated escalations are customisable across a range of criteria including date, relevancy, impact of the mention on your brand and the credibility of the source.

• Do I have to edit and rate every single mention of my brand?

  This is completely at your discretion. BrandsEye will automate all variables for all mentions allowing for reporting without any time investment. Although reading every mention might provide you with more insight into your reputation and how much coverage your brand is getting, it may prove to be too time consuming. What is important is to provide the employees editing your mentions with a concrete plan to ensure that consistency is maintained. BrandsEye offers the service of reading and editing mentions on your behalf.Contact us if you're interested in this service.

• Can I track competitors' brands?

  Yes, you can track one company and its direct competitors per account. Setting up of search phrases and categories is crucial to ensure that relevant mentions are picked up and assigned to the correct categories.

• I don't have the time/personnel to edit all of my mentions. Are there any other options available to me?

  Yes, BrandsEye fully automates all variables per mention meaning that you need not invest any time. Alternatively, you can hire a college student to do so on a part-time basis or else you can assign half-an-hour of each relevant employee's time to doing so. Alternatively, we can edit your mentions for you at a separate fee structure - Contact us if you're interested in this service.