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Find and prioritise your most valuable customer interactions

 
Risk
 
Purchase
 
Cancel
 
Service

Using a unique blend of AI and human intelligence, we filter the noise of unstructured feedback for the conversation that’s high risk, high value or urgent.

Our proprietary prioritisation method enables real-time mitigation of risk, improved retention and acquisition rates, and superior customer experience.

COVID-19 Customer Support Package

Increase digital customer service capacity with limited resources.

A solution tailored to help your organisation rapidly increase social customer service response rate and time, mitigate risk and provide critical support to customers who need it.

Learn more

Featured research

Consumers pay close attention to grocery retailers' Covid-19 health & safety measures

BrandsEye and Bonsella analyse grocery shopping during Covid-19
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Featured research and case studies

Thumbnail for COVID-19 consumer retail report in partnership with Deloitte
COVID-19 consumer retail report in partnership with Deloitte
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Thumbnail for 26.6% drop in customer service response rate during COVID-19 lockdown
26.6% drop in customer service response rate during COVID-19 lockdown
Read more
Thumbnail for UK consumers reward retailers' CSR and safety initiatives during Covid-19
UK consumers reward retailers' CSR and safety initiatives during Covid-19
Read more
Thumbnail for SA Banking Sentiment Index
SA Banking Sentiment Index
Read more
Thumbnail for Customer experience analysis of Saudi grocery retailers during Ramadan
Customer experience analysis of Saudi grocery retailers during Ramadan
Read more
Customer Experience

Customer Experience

Customer Experience
Market Conduct

Market Conduct

Market Conduct
Customer Service

Customer Service

Customer Service

Social Customer Service Audit

How well are you servicing customers on social media?

Are you delivering the responsive omnichannel care that you promised?

BrandsEye’s tailored Social Customer Service Audit includes an analysis of your Twitter customer service response time, response rate and a share of priority conversation.

Organisations that understand their customer service performance are best positioned to improve customer value, and retention and acquisition rates.

Social Customer Service Audit Social Customer Service Audit Social Customer Service Audit Find out more

Find and prioritise your most valuable
customer interactions

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