Find and prioritise your most valuable customer interactions
Using a unique blend of AI and human intelligence, we filter the noise of unstructured feedback for the conversation that’s high risk, high value or urgent.
Our proprietary prioritisation method enables real-time mitigation of risk, improved retention and acquisition rates, and superior customer experience.
COVID-19 Customer Support Package
Increase digital customer service capacity with limited resources.
A solution tailored to help your organisation rapidly increase social customer service response rate and time, mitigate risk and provide critical support to customers who need it.
Social Customer Service Audit
How well are you servicing customers on social media?
Are you delivering the responsive omnichannel care that you promised?
BrandsEye’s tailored Social Customer Service Audit includes an analysis of your Twitter customer service response time, response rate and a share of priority conversation.
Organisations that understand their customer service performance are best positioned to improve customer value, and retention and acquisition rates.
