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Analyse and prioritise your most valuable customer interactions

BrandsEye uses a unique blend of AI and human intelligence to filter social media for high risk and urgent customer interactions.

We optimise social customer service, generate new CX insights, manage risk, and improve conduct reporting.

Customer Experience

BrandsEye's Customer Experience offering is an insights-based solution, helping you to identify areas of friction and opportunity in your customer journey. The solution uses the Purchase, Cancel and Service tags which help identify actionable opportunities for improvement.
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Customer Experience

Customer Service

BrandsEye’s Customer Service solution helps you to react to opportunities, risks, and service requests in real-time. By prioritising tickets based on their urgency and importance, the solution reduces social noise and improves response rate with an optimised customer care workflow.
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Customer Service

Market Conduct

BrandsEye’s Market Conduct solution delivers comprehensive and automated conduct reporting for financial services using social media conversation. The principles of Treating Customers Fairly (TCF) are being enforced in new outcomes-focused market conduct rules, and many of these TCF-related complaints are lodged by customers on social media. To help with compliance, this solution identifies every TCF-related mention contained in your online conversation.
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Market Conduct

Risk and Reputation

BrandsEye’s Risk and Reputation Management solution is designed to protect against reputational and organisational damage by identifying and alerting you to all potentially damaging social media conversations in real time.
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Risk and Reputation

Featured research

South African Telecoms Index - MTN comes top, rain finishes last
South African Telecoms Index - MTN comes top, rain finishes last
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Vaccine hesitancy a major concern in US & UK finds sentiment analysis of 243 000 tweets
Vaccine hesitancy a major concern in US & UK finds sentiment analysis of 243 000 tweets
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UK Banking in Lockdown: Is the honeymoon over for challengers?
UK Banking in Lockdown: Is the honeymoon over for challengers?
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African Cross-Industry Sentiment Index
African Cross-Industry Sentiment Index
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Covid-19 gives Saudi automotive brands the opportunity for digital growth
Covid-19 gives Saudi automotive brands the opportunity for digital growth
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Customer Service improvements

Virgin Active
19.8pp

improvement in response rate

30hr

improvement in response time

Absa
13.6%

improvement in response rate

17%

improvement in response time to acquisition opportunities

Santam
21.9pp

improvement in response rate

5.5hr

improvement in response time

Read our case studies

Hear from our clients

“The Net Sentiment metric has allowed us to consistently and easily measure the impact of our interventions and decisions as we continuously strive to know and understand our customers better.”
“BrandsEye has helped us harness the ability to provide customer service in a timely and efficient manner. Engage finds, prioritises and delivers the most important tickets, saving our agents’ time and empowering them to resolve queries quickly.”
“BrandsEye’s data helps us gain insights into unmet needs and spot trends in real-time, which helps us deliver the world-class client service and industry-leading products our clients have come to expect.”

Find and prioritise your most valuable
customer interactions

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