Are South African banks treating their customers fairly on social media?
Find and prioritise your most valuable customer interactions
Using a unique blend of AI and human intelligence, we filter the noise of unstructured feedback for the conversation that’s high risk, high value or urgent.
Our proprietary prioritisation method enables real-time mitigation of risk, improved retention and acquisition rates, and superior customer experience.
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Hear from our clients
“The Net Sentiment metric has allowed us to consistently and easily measure the impact of our interventions and decisions as we continuously strive to know and understand our customers better.”
“BrandsEye’s data helps us gain insights into unmet needs and spot trends in real-time, which helps us deliver the world-class client service and industry-leading products our clients have come to expect.”
Social Customer Service Audit
How well are you servicing customers on social media?
Are you delivering the responsive omnichannel care that you promised?
BrandsEye’s tailored Social Customer Service Audit includes an analysis of your Twitter customer service response time, response rate and a share of priority conversation.
Organisations that understand their customer service performance are best positioned to improve customer value, and retention and acquisition rates.
