Blog | DataEQ

South African banks top digital experience

Retail lags behind with -27.2% Net Sentiment

Why South Africans dislike their ISPs - Uncovering the reasons behind their unpopularity

Supersonic a positive outlier ranks first based on consumer sentiment on social media.

FNB takes top spot, while banking industry reclaims position as SA’s most loved industry

The South African banking industry outperformed international counterparts

To Remote or not to Remote?

DataEQ’s Head of People, Sam Howieson looks at the pros and cons of working remotely

How Burberry became the ESG leader in UK fashion

A data-driven consumer sentiment analysis of what made Burberry such an outlier of positivity on social media

UK Fashion ESG Index - Is the fashion industry sustainable?

Sustainable business practices should always be in Fashion

ESG proves to be an uncomfortable fit for UK’s fashion industry

Social media index exposes UK fashion brands’ sustainability challenges

Netflix streaming provider of choice in the Middle East

Social media research shows what matters most to consumers when choosing a streaming service in the Middle East.

DataEQ launches AI insights co-pilot

Introducing DataEQ’s Analyse AI Co-pilot, a ChatGPT-driven analytics assistant

How social media can support firms’ Consumer Duty data strategies

The Duty is intended to raise the bar of care that is expected throughout the customer journey.

The cookie apocalypse is coming

How to ensure your business survives in a world without third-party cookies

Why great digital experience is key to customer satisfaction

With the exponential growth of digital channels, providing customers with a great digital experience has become business-critical

3 things SA grocery shoppers care about in 2022

Why retail is not all about cost savings

Loans and affordability key for cash-strapped Kenyans

Traditional banks see rising competition from micro-lenders and digital players

The growing impact of Hellopeter on Net Sentiment

A blessing or a curse for South African insurers?

Why AI needs a human touch

The future of social sentiment analytics

Social customer service 101

How to get it right

Twitter goes to university

How tertiary institutions leveraged social networking sites to support students

Net Promotor Score vs. Net Sentiment, what is the true voice of the customer?

The corporate quest for an authentic voice-of-customer metric.

Expo 2020 Dubai's most engaging social media moments

Find out which international music act created the most hype

BrandsEye is now DataEQ, here's why

A note from the CEO

BrandsEye is now DataEQ

Find out why we changed

Five steps to develop a failproof social customer care strategy

How to optimise your customer service in 2022

Expo's K-pop concert makes social media waves

DataEQ reveals over 200 000 mentions received in just one day

Are banking apps letting you down?

Find out why customers aren’t getting the digital service they desire

Real-time benchmarking against the Sustainable Development Goals

The role of social media data in tracking SDG progress

Sentiment analysis

The science of understanding how people really feel.

New Conduct Standard forces banks to better manage social media complaints

SA’s leadng banks urged to ensure regulatory compliance, or risk facing hefty fines

The value of prioritised workflow in the mess that is social customer service

Why community management tools just don’t cut it for social media customer care.

DataEQ Launches new Market Conduct solution

CEO, Nic Ray, explains how financial institutions can now map social media complaints to TCF outcomes

How market conduct regulations are spreading to social media in South Africa

Financial service organisations are coming under increased pressure to report on social data in order to comply with TCF requirements.

DataEQ launches first-of-its-kind Market Conduct Solution

How financial Services can accurately report on social media TCF complaints.

5 tips for optimising your social media customer service in 2021

Covid-19 has radically accelerated the demand for digital customer service, forcing organisations to rethink how they service customers

Black Friday social media buzz

2020 saw a marked increase in social media interest around Black Friday

Banks neglect making social media a priority at their peril

Banks that comply with conduct regulations will unlock customer satisfaction

Serving customers on their social channel of choice

Engage is helping organisations resolve more customer service requests online

Using DataEQ to implement the FSCA Banking Conduct Standard and improve customer outcomes

Prioritise and categorise your social media complaints.

4 lessons retailers can learn from social media feedback during Covid-19

The way consumers buy from and engage with grocery stores has changed.

Want to measure CX correctly? You'll need Net Sentiment

You can no longer afford to rely solely on backwards-looking metrics

Wake-up call for business as consumer scrutiny grows during Covid-19 crisis

Eagle-eyed consumers are ready to call businesses out on decisions they feel are wrong

Covid-19 will drive big changes in digital customer service

Pandemic drives digital innovation

Coronavirus and the customer service imperative

A critical challenge in a global pandemic

Innovation shouldn’t forget about customer service

Customer service is one area that customers around the world have been desperate for improvements

5 ways to deliver better social customer service in 2020

Customer-centric strategies that prioritise valuable feedback and focus on connecting the voice of customers to decision-makers will yield critical growth in the year ahead.

Banks must improve social customer care or risk losing customers

South Africans are increasingly directing their complaints and service requests to the social handles of their banks

Consumer preferences are driving big changes in customer service

The rise of direct messaging spells the end of the community manager

Risk. Purchase. Cancel. Service.

New tags. Same accurate data. More value.

Vodafone faces greatest churn threat

12.2% of dissatisfied customers threatened to cancel with their telecoms provider, according to social media.

EE has the best call centre in the UK

EE’s call centre is the best performer among the big four providers according to social media sentiment.

Telecom customers panic ahead of Brexit roaming charges

UK Telecom Sentiment Index preview

Is social media becoming a pivotal piece of the market conduct puzzle?

Momentum’s about-turn after its life insurance claim debacle shows that consumer opinion cannot be ignored.

DataEQ uncovers impact of accounting error and service issues on Metro Bank

Preview of the UK Challenger Bank Index

Digitally astute consumers demand more from SA banks

South African Banking Index shows why digital innovation matters

What is driving public sentiment for Middle East banks

Emirates NBD performed best of the four institutions

South Africa Banking Sentiment Index

FNB leads on digital banking, Capitec claims top spot

How Trump’s remark about Africa affected public sentiment

Sentiment study to measure the impact of Trump’s negative comments towards Africa.

US Chamber of Commerce - Africa Investor Sentiment Index

Sentiment study to unpack the drivers of sentiment and topics impacting investor confidence in Africa.

Saudi men support lifting of driving ban

Weeks before the ban on women drivers is to be lifted, Saudi men have come out in support of female drivers on Twitter.

Why AI needs human understanding

Despite continued advancements in AI when it comes to anlaysing social media conversations AI still struggles to accurately rate content for sentiment and topics.

DataEQ speaks at the House of Lords

DataEQ’s CEO addressed the House of Lords Committee on Political Polling and Digital Media

A new hurdle for female politicians in the digital age

Using social data to better understand political gender bias

The benefits and pitfalls of digital for female politicians

DataEQ’s data used to analyse gender in analysis of political discourse online

DataEQ data key to new study on gender and political discourse online

Research dedicated to increasing women’s representation in government

How can AI & sentiment data help drive revenue growth?

Boardroom paradigm shift required on social media

Using social media to manage risk and understand what is really driving public sentiment

Traditonal polling is missing out on key insights

Toronto Public Transport - Is it really the best in North America?

Frustrated commuters make their concerns heard on social media

Why banks should tailor services to specific needs

Sentiment study shows importance of tailored offerings

Sentiment analysis of the Zimbabwean political crisis.

How the Zimbabwean public viewed the military coup

Trump 1 year later - Online support for the US President has dwindled

What’s behind the dip in Trump’s online support?

Banking study shows why public sentiment matters

2017 South African Banking Sentiment Index s

Opinion mining - The key to mitigating political risk

The story told by social media data during the 2016 US election went unnoticed not just by Hillary Clinton’s campaign but by most major media outlets.

DataEQ CEO JP Kloppers presents at World Knowledge Forum 2017

Watch the full DataEQ presentation at WKF

Three Mobile tops UK social media study. Vodafone last.

Complaints about network coverage a major complaint for UK customers

Santander tops public sentiment study of UK Banks

Offline banking apps and services drive customer complaints

Telkom biggest winners in Vodacom data debacle

Hundreds of Vodacom customers threaten to leave network

Kenyatta support drops after attacks on judiciary.

Supreme Court’s decision was positively received by Kenyans

Finweek - DataEQ spotlight

Finweek interview with DataEQ’s Founder and CEO

Lord Hollick joins DataEQ

Prominent UK political figure Lord Clive Hollick joins DataEQ’s board.

Social media opinions point to upset in Kenyan elections

Both candidates have shown strong gains in net sentiment

Qatar Airways – the tale of a rapid bounce-back.

How a global airline recovered from political sanctions in just 48 hours.

Social media sentiment analysis for Middle East airlines

Qatar Airways ranks first in social media anlaysis of online consumer opinion

Pro Hijab vs No Hijab - Global sentiment analysis

Analysing public opinion towards the hijab in sports.

What is really driving sentiment?

Topic analysis the next level in data analytics.

DataEQ partners with FCSA for UAE tolerance study

Sentiment study looks at impact of tolerance study

DataEQ wins prestigious innovation award

DataEQ win 2017 FNB Business Innovation Award

What is opinion mining?

The next level in sentiment analytics.

Opinion Mining – The future of social intelligence?

CEO, JP Kloppers unpacks the potential of social data

Online opinion data shows drop in negativity to Brexit

Data shows only 27% of online mentions are negative

Battle of the least disliked in the French debate

French public dish out criticism to all three candiates

Mind versus machine - Human insight in the age of automation

People still play critical role in opinion data analysis

Telegraph - Trump and May Should Take Note of the Twitterstorm

Social media a valuable tool for understanding what people are thinking and why

Online Sentiment shows growing disapproval of Theresa May

Analysis of sentiment based social media data indicates increasingly negative perception of Theresa May’s leadership on a range of issues from Article 50 to the NHS and Trump

Tax hikes and transformation - Online reactions to the 2017 Budget Speech

South Africans have their say on Gordhan’s speech

Majority of Americans are against Trump’s immigration order.

Social media opinion differs from traditional polls

More than 90% of US opposed to Trump's Immigration Ban

Americans go to social to express unhappiness with ban

Channel 4 - Fake news analysis

DataEQ investigates fake news with Krishnan Guru Murthy from Channel 4 News and looks at its impact on the US Elections.

BBC - Political polling using social media

DataEQ CEO, JP Kloppers talks about the impact of social media on global elections.

The First 48 Hours - The Half-Life of Moral Outrage on Social Media

A social media analysis of the Syrian refugee crisis

How is fake news driving SA’s political agendas?

Misinformation campaigns come to SA social media

Newsweek- Could social media be used to call Europes next elections?

Traditional polling failed to call Brexit and the US elections, how did social media do it?

Social media analytics trends in 2017

What are the key social media analytics trends for 2017?

Pizza Hut - The recipe for success

DataEQ looks at why market tailoring is crucial for success in the fast food industry

Brand Ambassadors in the age of Social Media

DataEQ offers rich insights into products, events and influeners

DataEQ adds Linkedin and Youtube to their data sources

LinkedIn, YouTube and visualisations for conversation themes

Social media sentiment shows why expectations matter

Brands that fail to meet customers’ high expectations may see their market share slide.

News24 - US Elections feature

DataEQ speaks US Elections with News24.

WGNtv - A better way to predict elections?

DataEQ speaks US Elections with WGNtv.

CNN – SA company calls Trump victory

A week later and the shock remains.

BBC – Can social media predict election results?

Many of the polls got it wrong when it came to predicting who would be the next president of the United States.

Fortune Magazine – DataEQ calls Trump win

A handful of small public opinion polling companies that bucked consensus and accurately called the U.S. presidential election for Republican Donald Trump are reporting being flooded with calls from investors and clients seeking their services.

How DataEQ predicted Trump and Brexit

DataEQ started analysing the US Election process shortly after the company successfully called the outcome of the Brexit referendum.

Social Media accurately calls Trump and Brexit

How did the polls get it so wrong?

Clinton Supporters rally, but it may be too late

Finally, polling day has arrived for the most publicised and significant yet also most divisive and volatile election in the history of the USA and arguably Western democracy.

DataEQ data points to Trump victory

DataEQ CEO, JP Kloppers, tells BBC news why a Trump victory should not come as a surprise.

Social anlaysis points to Trump victory

DataEQ CEO talks to the BBC

U.S Elections – Is voter fraud just a moral panic?

The United States has begun to vote on the decision that will determine their next four years - while the election looms large - many states have already initiated early voting.

Trump to stun the world? We ask social media.

Positive sentiment is soaring for Trump nationwide. That is correct – Donald Trump is crushing it online, and there is only a matter of days before Election Day on November 8

The key to accurate social data - Human integration

The digital age has fundamentally altered how we communicate.

Clinton wins the debate but not the war

Social media points to a moderate Clinton surge – but it’s by no means decisive.

The social phenomenon that is Black Twitter

Understanding this growing and influential virtual community presents a unique opportunity for brands in South Africa wanting to engage more effectively with their customer base.

Tips for choosing an ORM tool

How the right social media monitoring and analytics tool can help companies manage their brand image. Click here to see how we do it.

Why social data analysis needs human understanding

Social Media as the new frontier in gauging public sentiment.

Retail – Social Media Content Guide

Are you using the right content to engage with your customers?

DataEQ named top global brand monitoring tool

Brand monitoring is an important yet often overlooked aspect of online marketing. US firm codefuel looks at the top ten brand monitoring tools for 2016.

Fast Food - Social Media Content Guide

Find out how to get the most from your social media content strategy.

Coalition Politics= Brand Management+Service Delivery

If political parties and media houses are going to be responsive in the new era of South African coalition politics, they should pay attention to social media.

Analysing social media could have avoided SA election surprises

This was an election fought as much at the ballot box as through social media…and a result the ANC, and other parties, should have seen coming had they paid closer attention to the lively conversation out there in the digital space.

Who is really speaking for the ANC?

Political Analyst Stef Terblanche drills down into DataEQ elections data to look at percieved media bias towards the ANC in the municipal elections.

Keep on top of media coverage with press digests

We’ve added a news summary email and overhauled our notification centre, allowing you more control over who sees email notifications and when they are sent.

JP Kloppers talks to Fast Company about DataEQ in this month’s edition of the magazine.

Introducing Full Screen Analysis

As a DataEQ customer you can now expand a section of any dashboard into Full Screen mode, allowing you to compare multiple metrics simultaneously.

How to choose a Social Media and Analytics Tool.

Using the right tool with the right features is key to staying relevant and strengthening your digital markeitng efforts.

DataEQ accurately predicts Brexit vote. How?

In the aftermath of the dramatic decision by the British people to leave the European Union, many are seeking to understand just how the polls and pundits could have got it so wrong.

British social media data points to EU exit

Of those from Britain expressing their vote on social media, 56.9% are saying that they wish to leave the EU!

Ethnicity classifier adds to DataEQ data insights

We have recently introduced the ability to analyse conversation data based on the author’s “race” (ethnic group), as defined by the South African census. This is an optional addition to the DataEQ platform.

DataEQ – Social Listening and ORM

DataEQ is a global social analytics / media company. Through our integrated software and unique crowd driven approach we are able to effectively monitor and analyse social conversations in real-time, helping you manage your online reputation.

Get the most out of your brand ambassadors

Are you making the most of your Brand Ambassador relationships? With DataEQ you can track and optimise influencer activity to inform smarter business decisions on the fly, and get more bang for your buck.

Fully integrated media monitoring

DataEQ offers a fully integrated media monitoring and intelligence service. The service provides global media monitoring capabilities across online, print and broadcast channels. Try it out today.

How much South Africans are willing to pay for Starbucks?

Market research conducted by DataEQ shows what South Africans expect from Starbucks when it enters the local market next month – and how much they’d be willing to pay.

Starbucks South Africa - Entering a new frontier

In 2015 Starbucks announced their intention to invest in South Africa. As one of the world’s best known coffee brands we found out what South Africans thought about the entrant of a new player.

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