Customer service is one area that customers around the world have been desperate for improvements
Around the world, businesses will need to think carefully about the new challenges and opportunities they face in 2020
South Africans are increasingly directing their complaints and service requests to the social handles of their banks
The rise of direct messaging spells the end of the community manager
New tags. Same accurate data. More value.
12.2% of dissatisfied customers threatened to cancel with their telecoms provider, according to social media.
EE’s call centre is the best performer among the big four providers according to social media sentiment.
UK Telecom Sentiment Index preview
Momentum’s about-turn after its life insurance claim debacle shows that consumer opinion cannot be ignored.
Preview of the UK Challenger Bank Index
South African Banking Index shows why digital innovation matters
Combining humans and AI to evaluate issues driving consumer sentiment
FNB leads on digital banking, Capitec claims top spot
Sentiment study to measure the impact of Trump’s negative comments towards Africa.
Sentiment study to unpack the drivers of sentiment and topics impacting investor confidence in Africa.
Weeks before the ban on women drivers is to be lifted, Saudi men have come out in support of female drivers on Twitter.
Despite continued advancements in AI when it comes to anlaysing social media conversations AI still struggles to accurately rate content for sentiment and topics.
BrandsEye’s CEO addressed the House of Lords Committee on Political Polling and Digital Media
Using social data to better understand political gender bias
BrandsEye’s data used to analyse gender in analysis of political discourse online
Research dedicated to increasing women’s representation in government
Boardroom paradigm shift required on social media
Traditonal polling is missing out on key insights
Frustrated commuters make their concerns heard on social media
Sentiment study shows importance of tailored offerings
How the Zimbabwean public viewed the military coup
What’s behind the dip in Trump’s online support?
2017 South African Banking Sentiment Index s
The story told by social media data during the 2016 US election went unnoticed not just by Hillary Clinton’s campaign but by most major media outlets.
Watch the full BrandsEye presentation at WKF
Complaints about network coverage a major complaint for UK customers
Offline banking apps and services drive customer complaints
Hundreds of Vodacom customers threaten to leave network
Supreme Court’s decision was positively received by Kenyans
Finweek interview with BrandsEye’s Founder and CEO
Prominent UK political figure Lord Clive Hollick joins BrandsEye’s board.
Both candidates have shown strong gains in net sentiment
How a global airline recovered from political sanctions in just 48 hours.
Why social sentiment matters.
Analysing public opinion towards the hijab in sports.
Topic analysis the next level in data analytics.
The science of understanding how people really feel.
Sentiment study looks at impact of tolerance study
BrandsEye win 2017 FNB Business Innovation Award
The next level in sentiment analytics.
CEO, JP Kloppers unpacks the potential of social data
Data shows only 27% of online mentions are negative
French public dish out criticism to all three candiates
People still play critical role in opinion data analysis
Social media a valuable tool for understanding what people are thinking and why
Analysis of sentiment based social media data indicates increasingly negative perception of Theresa May’s leadership on a range of issues from Article 50 to the NHS and Trump
South Africans have their say on Gordhan’s speech
Social media opinion differs from traditional polls
Americans go to social to express unhappiness with ban
BrandsEye investigates fake news with Krishnan Guru Murthy from Channel 4 News and looks at its impact on the US Elections.
BrandsEye CEO, JP Kloppers talks about the impact of social media on global elections.
A social media analysis of the Syrian refugee crisis
Misinformation campaigns come to SA social media
Traditional polling failed to call Brexit and the US elections, how did social media do it?
What are the key social media analytics trends for 2017?
BrandsEye looks at why market tailoring is crucial for success in the fast food industry
BrandsEye offers rich insights into products, events and influeners
LinkedIn, YouTube and visualisations for conversation themes
Brands that fail to meet customers’ high expectations may see their market share slide.
BrandsEye speaks US Elections with News24.
BrandsEye speaks US Elections with WGNtv.
A week later and the shock remains.
Many of the polls got it wrong when it came to predicting who would be the next president of the United States.
A handful of small public opinion polling companies that bucked consensus and accurately called the U.S. presidential election for Republican Donald Trump are reporting being flooded with calls from investors and clients seeking their services.
BrandsEye started analysing the US Election process shortly after the company successfully called the outcome of the Brexit referendum.
How did the polls get it so wrong?
Finally, polling day has arrived for the most publicised and significant yet also most divisive and volatile election in the history of the USA and arguably Western democracy.
The United States has begun to vote on the decision that will determine their next four years - while the election looms large - many states have already initiated early voting.
BrandsEye CEO, JP Kloppers, tells BBC news why a Trump victory should not come as a surprise.
Positive sentiment is soaring for Trump nationwide. That is correct – Donald Trump is crushing it online, and there is only a matter of days before Election Day on November 8
The digital age has fundamentally altered how we communicate.
Social media points to a moderate Clinton surge – but it’s by no means decisive.
Understanding this growing and influential virtual community presents a unique opportunity for brands in South Africa wanting to engage more effectively with their customer base.
How the right social media monitoring and analytics tool can help companies manage their brand image. Click here to see how we do it.
Social Media as the new frontier in gauging public sentiment.
Are you using the right content to engage with your customers?
Brand monitoring is an important yet often overlooked aspect of online marketing. US firm codefuel looks at the top ten brand monitoring tools for 2016.
Find out how to get the most from your social media content strategy.
If political parties and media houses are going to be responsive in the new era of South African coalition politics, they should pay attention to social media.
This was an election fought as much at the ballot box as through social media…and a result the ANC, and other parties, should have seen coming had they paid closer attention to the lively conversation out there in the digital space.
Political Analyst Stef Terblanche drills down into BrandsEye elections data to look at percieved media bias towards the ANC in the municipal elections.
We’ve added a news summary email and overhauled our notification centre, allowing you more control over who sees email notifications and when they are sent.
JP Kloppers talks to Fast Company about BrandsEye in this month’s edition of the magazine.
As a BrandsEye customer you can now expand a section of any dashboard into Full Screen mode, allowing you to compare multiple metrics simultaneously.
Using the right tool with the right features is key to staying relevant and strengthening your digital markeitng efforts.
In the aftermath of the dramatic decision by the British people to leave the European Union, many are seeking to understand just how the polls and pundits could have got it so wrong.
Of those from Britain expressing their vote on social media, 56.9% are saying that they wish to leave the EU!
We have recently introduced the ability to analyse conversation data based on the author’s “race” (ethnic group), as defined by the South African census. This is an optional addition to the BrandsEye platform.
BrandsEye is a global social analytics / media company. Through our integrated software and unique crowd driven approach we are able to effectively monitor and analyse social conversations in real-time, helping you manage your online reputation.
Are you making the most of your Brand Ambassador relationships? With BrandsEye you can track and optimise influencer activity to inform smarter business decisions on the fly, and get more bang for your buck.
BrandsEye offers a fully integrated media monitoring and intelligence service. The service provides global media monitoring capabilities across online, print and broadcast channels. Try it out today.
Market research conducted by BrandsEye shows what South Africans expect from Starbucks when it enters the local market next month – and how much they’d be willing to pay.
In 2015 Starbucks announced their intention to invest in South Africa. As one of the world’s best known coffee brands we found out what South Africans thought about the entrant of a new player.
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