BrandsEye speaks at UK Parliament
JP Kloppers addresses House of Lords Committee on Political Polling and Digital Media
On Tuesday 10 October, BrandsEye CEO, JP Kloppers presented oral evidence to a House of Lords Select Committee on Political Polling and Digital Media. BrandsEye, an opinion mining company who accurately predicted the Brexit referendum in 2016, has recently opened a London office.
Kloppers told the committee at Westminster that mining opinion on social media is a great supplement to traditional polling techniques: “It gives you a view of where there’s something missing in an opinion poll as we’ve seen in the elections gone by”.
BrandsEye achieves high levels of accuracy by combining machine learning algorithms with human contributors. Kloppers explained that BrandsEye sends a statistically significant sample of the data it analyses to human verifiers known as “The Crowd”. Each social media post is sent to multiple raters in the Crowd, who earn money by competing with others to verify the sentiment of the posts. BrandsEyes’ crowd is made up of people from around the world, speaking a number of different languages.
On predicting Brexit, Kloppers said that after noticing some social media analytics companies who used algorithm-only sentiment analysis were predicting a win for Remain, he became curious. “Our AI system learns from how our Crowd processes data to better serve the Crowd with relevant information. If you’re using [only] algorithms to understand how people feel you’re probably getting the wrong answers” he said.
Emphasising the difference between opinion mining and traditional polling techniques, Kloppers said that by analysing social media data, “you’re listening to everyone that’s volunteering an opinion.”