Customer service for social.
Today’s customers expect to be able to engage with brands on social – is your finger on the pulse? BrandsEye Engage enables your team to respond to customers quickly across multiple platforms.
Don’t be overwhelmed by streams of social conversation. We’ve leveraged our real-time listening and Crowd technology to build a platform which allows you to give each query the attention it deserves, while providing context about the customer for individualised service.
Respond to queries
Manage customer engagements across various social platforms and respond directly from the tool.
Each conversation becomes a ticket, so you can make sure every customer query has been resolved. If you need to revert with feedback, set the ticket as “pending” until you’ve responded.
Keep track of each team member’s work and key metrics.
Conversations in context
When you engage with a customer, you’ll see the current conversation plus any messages they’ve sent you in the past. You’ll also see which team members previously helped them.