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Engage

Customer service for social.

Screenshot for Engage

People today expect to be able to engage with you on social – is your finger on the pulse? Engage enables you and your team to respond quickly across multiple platforms.

Don’t be overwhelmed by streams of online conversation. We’ve leveraged our real-time listening and Crowd technology to build a platform which allows you to give each query the attention it deserves, while at the same time providing context about your target market for individualised service.

Product features




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 - Monitor performance

Monitor performance

Keep track of each team member’s work and key metrics.




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 - Respond to queries

Respond to queries

Manage customer engagements across various social platforms and respond directly from the tool.




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 - Ticketing system

Ticketing system

Each conversation becomes a ticket, so you can make sure every customer query has been resolved. If you need to revert with feedback, set the ticket as “pending” until you’ve responded.




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 - Conversations in context

Conversations in context

When you engage with someone online, you’ll see the current conversation plus any messages they’ve sent you in the past. You’ll also see which team members previously helped them, ensuring you are always on top of the conversations.

Other products

Analyse

Accurate sentiment driven data to guide your business.

Explore

Time travel for Twitter.

Our accurate data is powered
by the BrandsEye Crowd

Learn more

Schedule a demo to see Engage in action

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