Log in
Language

Engage

Customer service for social media platforms.

Screenshot for Engage

Customers today expect to be able to engage with you on social media – is your finger on the pulse? Engage enables you and your team to respond quickly across multiple platforms.

Don’t be overwhelmed by streams of online conversation. We’ve leveraged our real-time listening and Crowd technology to build a platform which allows you to give each query the attention it deserves, while at the same time providing context about your target market for individualised service. Insights from Engage feed back into our core Analyse platform to enrich your data.

Product features





    
    
      Screenshot example
    
 - Respond to queries

Respond to queries

Manage customer engagements across various social platforms and respond directly from the tool.





    
    
      Screenshot example
    
 - Ticketing system

Ticketing system

Each conversation becomes a ticket, so you can make sure every customer query has been resolved. Internal comments let team members know what has happened offline.





    
    
      Screenshot example
    
 - Conversations in context

Conversations in context

When you engage with someone online, you’ll see the current conversation plus any messages they’ve sent you in the past. You’ll also see which team members previously helped them, ensuring you are always on top of the conversations.

Other products

Analyse

Accurate sentiment driven opinion data to guide your business

Explore

Search the full history of Twitter.

Our accurate data is powered
by the BrandsEye Crowd

Learn more

Schedule a demo to see Engage in action

Request a demo