Research and Case Studies

Insights and solutions that drive ROI

Research View all

Thumbnail for Covid-19 gives Saudi automotive brands opportunity for digital growth

Covid-19 gives Saudi automotive brands opportunity for digital growth

Improved digital service channels could be key during pandemic recovery

Thumbnail for Insurers get CSI sentiment boost but face market conduct complaints

Insurers get CSI sentiment boost but face market conduct complaints

Analysis is of South African insurers during Covid-19 crisis

Thumbnail for BrandsEye & Bonsella analyse grocery shopping during Covid-19

BrandsEye & Bonsella analyse grocery shopping during Covid-19

Consumers pay close attention to grocery retailers' Covid-19 health & safety measures

Thumbnail for UK retail consumer CX analysis during lockdown

UK retail consumer CX analysis during lockdown

Consumers take to digital channels praise retailers’ relief efforts and protection of staff

Thumbnail for The impact of COVID-19 on SA Grocery Retail

The impact of COVID-19 on SA Grocery Retail

Deloitte and BrandsEye analyse consumer insights before and during the lockdown

Thumbnail for CX analysis of Saudi retailers during Ramadan

CX analysis of Saudi retailers during Ramadan

Consumers demand in-store hygiene and better online shopping experience during Covid-19 crisis

Thumbnail for COVID-19 cross industry analysis

COVID-19 cross industry analysis

Companies face unprecedented demand for digital customer service as consumers turn to social media

Thumbnail for COVID-19 South African telecoms analysis

COVID-19 South African telecoms analysis

Telcos could face significant customer service pressure in months ahead

Thumbnail for UK Customer Service Index 2020

UK Customer Service Index 2020

A significant portion of customer service requests are going unanswered by the UK's leading brands.

Thumbnail for SA Banking Sentiment Index 2019

SA Banking Sentiment Index 2019

Under-pressure consumers fed up with their banks.

Thumbnail for SA Telco Sentiment Index 2019

SA Telco Sentiment Index 2019

Consumers threaten to quit networks as half of all complaints go unanswered and Vodacom bungle implementation...

Thumbnail for UK Telecoms Sentiment Index 2019

UK Telecoms Sentiment Index 2019

Three lead the pack, Vodafone place last on customer experience. 12% of unhappy customers threaten to...

Case study View all

Thumbnail for The Shoprite Group place the customer first using social media data

The Shoprite Group place the customer first using social media data

BrandsEye’s Analyse platform used by multiple business units to benchmark performance and identify pain points that...

Thumbnail for Liberty makes better business decisions by listening to customers online

Liberty makes better business decisions by listening to customers online

BrandsEye's reports and Analyse platform help Liberty place the customer at the heart of business decisions....

Thumbnail for Net Sentiment a key metric in Capitec’s path to SA’s largest bank

Net Sentiment a key metric in Capitec’s path to SA’s largest bank

Customer sentiment used to develop responsive client-centric strategy across marketing, product and senior management

Thumbnail for Abdul Latif Jameel Motors unlock customer-centricity

Abdul Latif Jameel Motors unlock customer-centricity

BrandsEye has helped Abdul Latif Jameel Motors deliver leading customer experience

Thumbnail for Data-led communication helps solve Cape Town’s water crisis

Data-led communication helps solve Cape Town’s water crisis

Facing the worst drought in more than 300 years, the City required an innovative strategy to...

Thought leadership View all

Thumbnail for Want to measure CX correctly? You'll need Net Sentiment

Want to measure CX correctly? You'll need Net Sentiment

You can no longer afford to rely solely on backwards-looking metrics

Thumbnail for Wake-up call for business as consumer scrutiny grows during Covid-19 crisis

Wake-up call for business as consumer scrutiny grows during Covid-19 crisis

Eagle-eyed consumers are ready to call businesses out on decisions they feel are wrong

Thumbnail for Covid-19 will drive big changes in digital customer service

Covid-19 will drive big changes in digital customer service

Pandemic drives digital innovation

Thumbnail for Coronavirus and the customer service imperative

Coronavirus and the customer service imperative

A critical challenge in a global pandemic

Thumbnail for Innovation shouldn’t forget about customer service

Innovation shouldn’t forget about customer service

Customer service is one area that customers around the world have been desperate for improvements

Thumbnail for 5 ways to deliver better social customer service in 2020

5 ways to deliver better social customer service in 2020

Customer-centric strategies that prioritise valuable feedback and focus on connecting the voice of customers to decision-makers...

Thumbnail for Banks must improve social customer care or risk losing customers

Banks must improve social customer care or risk losing customers

South Africans are increasingly directing their complaints and service requests to the social handles of their...

Manage risk, improve retention
and deliver a superior customer experience

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