Under-pressure consumers’ unhappiness towards banks
Deloitte partnered with BrandsEye to gain more insights into the factors driving consumer sentiment
Consumers prioritise ethics and fairness as insurers face new TCF rules.
Consumers threaten to quit networks as half of all complaints go unanswered and Vodacom bungle implementation of Icasa data regulations.
Three lead the pack, Vodafone place last on customer experience. 12% of unhappy customers threaten to leave their providers.
What makes make a leading challenger bank, is the app the branch of future? We analysed 118 470 social media posts to find out.
Analysis of the 2018 Momentum insurance case with BrandsEye’s TCF solution.
When the City of Cape Town faced with the worst drought in more than 300 years, it required an innovative communication strategy to rapidly change residents water consumption.
The rise of direct messaging spells the end of the community manager
New tags. Same accurate data. More value.
12.2% of dissatisfied customers threatened to cancel with their telecoms provider, according to social media.
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