Research and Case Studies

Insights and solutions that drive ROI

Research View all

UK Banking in Lockdown: Is the honeymoon over for challengers?

UK Banking in Lockdown: Is the honeymoon over for challengers?

Consumer sentiment towards digital-only banks falls almost three times

Saudi consumers react to VAT increase on social media

Saudi consumers react to VAT increase on social media

Research looks at impact of increases on public sentiment

African Cross-Industry Sentiment Index

African Cross-Industry Sentiment Index

Analysis of banks, insurers, and telcos in East, West, and Southern Africa

Covid-19 gives Saudi automotive brands opportunity for digital growth

Covid-19 gives Saudi automotive brands opportunity for digital growth

Improved digital service channels could be key during pandemic recovery

Insurers get CSI sentiment boost but face market conduct complaints

Insurers get CSI sentiment boost but face market conduct complaints

Analysis is of South African insurers during Covid-19 crisis

BrandsEye & Bonsella analyse grocery shopping during Covid-19

BrandsEye & Bonsella analyse grocery shopping during Covid-19

Consumers pay close attention to grocery retailers' Covid-19 health & safety measures

UK retail consumer CX analysis during lockdown

UK retail consumer CX analysis during lockdown

Consumers take to digital channels praise retailers’ relief efforts and protection of staff

The impact of COVID-19 on SA Grocery Retail

The impact of COVID-19 on SA Grocery Retail

Deloitte and BrandsEye analyse consumer insights before and during the lockdown

CX analysis of Saudi retailers during Ramadan

CX analysis of Saudi retailers during Ramadan

Consumers demand in-store hygiene and better online shopping experience during Covid-19 crisis

COVID-19 cross industry analysis

COVID-19 cross industry analysis

Companies face unprecedented demand for digital customer service as consumers turn to social media

COVID-19 South African telecoms analysis

COVID-19 South African telecoms analysis

Telcos could face significant customer service pressure in months ahead

UK Customer Service Index 2020

UK Customer Service Index 2020

A significant portion of customer service requests are going unanswered by the UK's leading brands.

Case study View all

The Shoprite Group place the customer first using social media data

The Shoprite Group place the customer first using social media data

BrandsEye’s Analyse platform used by multiple business units to benchmark performance and identify pain points that...

Liberty makes better business decisions by listening to customers online

Liberty makes better business decisions by listening to customers online

BrandsEye's reports and Analyse platform help Liberty place the customer at the heart of business decisions....

Net Sentiment a key metric in Capitec’s path to SA’s largest bank

Net Sentiment a key metric in Capitec’s path to SA’s largest bank

Customer sentiment used to develop responsive client-centric strategy across marketing, product and senior management

Abdul Latif Jameel Motors unlock customer-centricity

Abdul Latif Jameel Motors unlock customer-centricity

BrandsEye has helped Abdul Latif Jameel Motors deliver leading customer experience

Data-led communication helps solve Cape Town’s water crisis

Data-led communication helps solve Cape Town’s water crisis

Facing the worst drought in more than 300 years, the City required an innovative strategy to...

Thought leadership View all

Serving customers on their social channel of choice

Serving customers on their social channel of choice

Engage is helping organisations resolve more customer service requests online

Using BrandsEye to implement the FSCA Banking Conduct Standard and improve customer outcomes

Using BrandsEye to implement the FSCA Banking Conduct Standard and improve customer outcomes

Prioritise and categorise your social media complaints.

4 lessons retailers can learn from social media feedback during Covid-19

4 lessons retailers can learn from social media feedback during Covid-19

The way consumers buy from and engage with grocery stores has changed.

Want to measure CX correctly? You'll need Net Sentiment

Want to measure CX correctly? You'll need Net Sentiment

You can no longer afford to rely solely on backwards-looking metrics

Wake-up call for business as consumer scrutiny grows during Covid-19 crisis

Wake-up call for business as consumer scrutiny grows during Covid-19 crisis

Eagle-eyed consumers are ready to call businesses out on decisions they feel are wrong

Covid-19 will drive big changes in digital customer service

Covid-19 will drive big changes in digital customer service

Pandemic drives digital innovation

Coronavirus and the customer service imperative

Coronavirus and the customer service imperative

A critical challenge in a global pandemic

Innovation shouldn’t forget about customer service

Innovation shouldn’t forget about customer service

Customer service is one area that customers around the world have been desperate for improvements

5 ways to deliver better social customer service in 2020

5 ways to deliver better social customer service in 2020

Customer-centric strategies that prioritise valuable feedback and focus on connecting the voice of customers to decision-makers...

Manage risk, improve retention
and deliver a superior customer experience

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