Using opinion data for actionable outcomes

Three lead the pack, Vodafone place last on customer experience. 12% of unhappy customers threaten to leave their providers.

Consumers threaten to quit networks as half of all complaints go unanswered and Vodacom bungle implementation of Icasa data regulations.

What makes make a leading challenger bank, is the app the branch of future? We analysed 118 470 social media posts to find out.

Analysis of the 2018 Momentum insurance case with BrandsEye’s TCF solution.

Sentiment analysis research conducted in partnership with the Norman Lear Centre.

FNB leads on digital banking, Capitec claims top spot.

BrandsEye provides sentiment data to Enterprise focusing on women’s representation in politics.

Exploring UAE and Saudi consumer feedback on banking innovation

Sentiment study looking at the key drivers of sentiment and their impact on investor confidence in Africa.

Analysis of what’s driving conversation about Emirates, Etihad, Saudia and Qatar Airways.