Telcos could face significant customer service pressure in months ahead

25% of priority customer tweets go unanswered by leading UK brands, according to BrandsEye’s analysis of 567 544 tweets.

Under-pressure consumers are even more fed up with their banks in 2019.

When the City of Cape Town faced with the worst drought in more than 300 years, it required an innovative communication strategy to rapidly change residents water consumption.

Deloitte partnered with BrandsEye to gain more insights into the factors driving consumer sentiment in the retail industry.

Consumers prioritise ethics and fairness as insurers face new TCF rules.

The report uncovers churn risk and CX performance. 12% of unhappy customers threatened to leave telecom providers.

Consumers threaten to quit networks as half of all complaints go unanswered and Vodacom bungle implementation of Icasa data regulations.

Monzo and Atom Bank top sentiment ranking with responsive customer service and superior apps. Metro Bank bucks trend with popular branches but pay price with accounting error.

Analysis of the 2018 Momentum insurance case with BrandsEye’s TCF solution

BrandsEye provides social data for study

Combining humans and AI to evaluate issues driving consumer sentiment

FNB leads on digital banking, Capitec claims top spot

Sentiment study to unpack the drivers of sentiment and topics impacting investor confidence in Africa.

Why social sentiment matters.