South African Telecoms Sentiment Index
2023
Key metrics
3.3%
Industry Net Sentiment
19.2%
Top performer:
Woolworths
-68.4%
Industry customer service
Net Sentiment
DataEQ, in collaboration with PwC, has published the inaugural South African Retail Sentiment Index, which analyses consumer sentiment on social media towards the country’s major grocery retailers.
The Index tracked over one and a half million public social media posts about Woolworths, Shoprite, Checkers, SPAR, Pick n Pay, and Food Lover’s Market for the period 1 January to 31 December 2022. The industry achieved a positive average Net Sentiment score of 3.3%.
Report includes:
- Net Sentiment performance (overall, reputational and operational)
- Pricing, customer service and product offering
- Risk and reputation
- Delivery service
- Environmental, social and governance (ESG) influence
For more information on what factors are driving customer experience & service towards SA's leading grocery retailers – download the full report