BrandsEye identifies every risk-related mention contained in your online conversation. When these high-risk mentions surface, they can cause significant and lasting damage to your organisation. While only some of these high-risk mentions exist in your overall conversation, you can’t afford to miss them.
Mitigate high impact risks
BrandsEye’s Market Conduct solution is an insights and reporting product, helping you to mitigate high impact risks and improve market conduct reporting and compliance. The solution uses the Risk, Purchase, Cancel and Service tags to alert you to high impact risks.
New risks demand real-time monitoring
Proactively intervene and minimise escalations
Using our proprietary prioritisation methodology, we identify the risks that require your urgent attention to increase proactive interventions and reduce escalations. These high-risk mentions are usually of a legal, ethical or political nature.
Improved market conduct monitoring and reporting
BrandsEye has developed a market conduct view that maps our topics enriched sentiment data to existing market conduct frameworks, like Treating Customers Fairly (TCF). The market conduct view does not only provide indicators on possible TCF issues but provides organisations with useful data to mitigate risk, advance internal reporting and improve the experience of your customers.
A new early warning system
Mapping conversations to market conduct outcomes provides an early warning system by alerting you to complaints and how they relate to specific business areas. This allows compliance, risk and governance teams to timeously prioritise and address complaints before they are lodged with complaints authorities and regulators.
Analyse is a powerful insights and analytics tool used to monitor, measure, and benchmark your market conduct performance. Analyse users can create custom interactive dashboards and explore their data with a broad section of visualisations and metrics. These include real-time sentiment and volume over time, mapping conversation to regulatory frameworks, and co-occurrence of conversation topics.