Treating Customers Fairly
A new source of real-time market conduct risk monitoring
Mitigate risk with real time complaints feedback
Improve internal reporting with structured social data
How does BrandsEye’s opinion data link to TCF outcomes?
Culture & governance
Strengthen your risk management framework with accurately evaluated customer feedback from opinion data which includes online conversation and other text-based sources.
Gain a new source of volunteered customer feedback on your product features, its ability to meet consumer needs, and how it is marketed and sold.
Information and communication
Monitor and respond to customer queries and measure the efficiency of your staff’s ability to keep consumers informed throughout the client life cycle.
Monitor the quality of advice your staff provide in their engagements with customers and use these metrics for better reporting and customer service improvements.
Performance expectations & service
Monitor customer feedback to ensure that your business promises meet clients’ expectations and experiences of your products and services.
Claims, complaints & changes
Monitor real-time feedback from consumers on claims performance, complaint processes or aftersales service procedures.